Refund and Returns Policy

Returns and Refund Policy for Kejani Cleaning Services

Effective Date: Sep 2022

At Kejani Cleaning Services, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns and Refund Policy carefully to understand your rights and options.


1. Returns

  • Eligibility: We accept returns for defective products only. Products must be returned in their original condition and packaging.

  • Timeframe: Defective items must be reported and returned within 24 hours from the date of delivery.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.


2. Process for Returns

  1. Initiate a Return:

    • Contact our customer support team at info@kejanicleaning.co.ke or call +254 115 887 085 to request a return authorization.

  2. Return Approval:

    • Once approved, we will provide you with instructions on how to return the defective product.

  3. Shipping Costs:

    • For defective products, Kejani Cleaning Services will cover the return shipping costs.


3. Refunds

  • Inspection: Once we receive the returned item, our team will inspect it to confirm the defect.

  • Refund Method: Refunds for  products out of stock  will be processed to your original payment method within 7 business days of approval.


4. Exchanges

  • We don’t accept exchanges.


5. Damaged or Defective Items

  • If you receive a defective product, please notify us immeditely after of delivery.

  • Provide clear photos of the defect along with your order details.

  • We will guide you through the return and refund process.


6. Non-Returnable Situations

  • Products that are not defective.

  • Returns requested beyond the specified 24 hour timeframe.


7. Contact Information

For questions about our Returns and Refund Policy or assistance with your return, please contact us:

  • Email: info@kejaicleaning.co.ke
  • Phone: +254115887085
  • Address: 623B, Stan Bank House Moi Avenue, Next to Archives

Note:

Kejani Cleaning Services reserves the right to update this policy at any time. Please refer to this page for the latest version.

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